Incoming Email Processing Delayed

Incident Report for GrowthZone

Resolved

This incident has been resolved.

Posted Aug 13, 2021 - 11:46 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 13, 2021 - 11:37 CDT

Identified

Our internal monitoring has identified an issue with incoming emails not being processed. This started occurring at approximately 8 PM Central Time on 8/12/2021

Impact:
- Replies to emails sent from GrowthZone have not been processed so you won't see them in GZ and the sender won't have received the reply.
- Archive@ emails have not been recorded
- Emails sent to a group address such as the group-#####@growthzoneapp.com have not been processed or sent.

Once resolved these emails will be processed, recorded in GZ, and sent normally.

Posted Aug 13, 2021 - 11:13 CDT

This incident affected: GrowthZone (GrowthZone Main Web Application).